job title:Customer Field Support for Reusables.com
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Hello,
Reusables.com is a service provider operating in the US and Canada, primarily in higher education. We run sustainability programs and have devices deployed at customer locations that require maintenance and support. Most tasks are straightforward and require minimal training, a team member from our side will be available by phone for all engagements to help coordinate the task that needs to be completed.
We are seeking a reliable and communicative individual to action customer field support to-do items, ideally in a 48 hours turn-around window. The rate is negotiable for the right person. Communicating with our team is the most important part of this job, technical abilities or familiarity with our products and their maintenance needs can be taught. That said, basic understanding of technology is certainly helpful. Examples of the items of work we will ask you to carry out:
- go to a customer site and review all the active devices and report on their status such as: power is on, working normally, needs maintenance, has been moved, wifi signal in that area is good/bad, wifi information has changed, LTE signal is poor/good
- coordinate with a customer to move a Reusables device either rotating it in to service or moving it to a storage location and reporting back when this is complete
- replace components or parts of a device, we strive to make this as simple as possible (ie: plug and play)
- receiving or collecting a device that was shipped to a customer site and installing it
This is an on-going as-needed position for the University of Guelph. We are looking for a technician for this campus only, being proximate to the campus is a big asset.
To apply, send a message to Alex with your resume, relevant experience, availability (in an on-going capacity), desired rate and any other relevant details. We look forward to hearing from you.
Principals only. Recruiters, please don't contact this job poster.